Terms & Conditions

Introduction

Welcome to Conaru. By accessing or using our website and VPN services, you agree to these Terms & Conditions. If you do not agree with these Terms, please do not use our services.

Services

Conaru provides subscription-based Virtual Private Network (VPN) services designed to enhance online privacy, security, and accessibility. We continually improve our services and reserve the right to modify, add, or remove features at any time.

Accounts

Users are responsible for:

  • Keeping login credentials secure.

  • Providing accurate account information.

  • All activity under their account.

Subscription & Billing

  • Subscriptions renew automatically unless cancelled.

  • Payments are processed securely through Stripe.

  • Subscription prices may change in the future. Customers will be given reasonable notice before any pricing changes take effect.

  • Failure to make payment may result in suspension or termination of your VPN service.

Refund Policy

  • Refund requests may be considered if submitted within 14 days of purchase.

  • Refund eligibility may depend on service usage.

  • Contact info@conaru.com to request a refund.

Acceptable Use

Customers agree not to use Conaru to:

  • Violate any applicable laws or regulations.

  • Distribute malware, viruses, or other harmful software.

  • Attack, interfere with, or disrupt networks or services.

  • Commit fraud or engage in criminal activity.

  • Infringe the intellectual property rights of others.

  • Circumvent legal restrictions or sanctions.

Violation of these Terms may result in suspension or termination of your account without notice.

Privacy

Conaru is committed to protecting your personal information. Details regarding how we collect, use, and protect your data can be found in the Privacy Policy below.

Service Availability

While we strive to provide a reliable and uninterrupted service, continuous availability cannot be guaranteed. Planned maintenance, technical issues, or circumstances beyond our control may occasionally affect service availability.

Limitation of Liability

To the fullest extent permitted by law, Conaru shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of, or inability to use, our services.

Changes to These Terms

Conaru reserves the right to update or modify these Terms & Conditions at any time. Continued use of our services after changes have been published constitutes acceptance of the revised Terms.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Privacy Policy:

Information We Collect

  • Name

  • Email address

  • Billing information

  • Account details

  • Technical information required to operate the service

How We Use Your Information

  • Provide VPN services

  • Process payments

  • Respond to support requests

  • Improve our services

  • Comply with legal obligations

  • And nothing else - we do not resell your data

Third-Party Services

Conaru uses trusted third-party providers to operate its services, including:

  • Stripe (payment processing)

  • Squarespace (website hosting)

  • VPN infrastructure provider(s)

These providers process data only as necessary to deliver their respective services.

Data Security

Conaru implements reasonable technical and organisational measures designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no online service can guarantee absolute security.

Your Rights

If you are located in the United Kingdom or European Economic Area (EEA), you may have the right to:

  • Access your personal data.

  • Correct inaccurate or incomplete information.

  • Request deletion of your personal data.

  • Object to certain types of data processing where applicable.

Contact

If you have any questions regarding these Terms & Conditions or our Privacy Policy, please contact us at:

Email: info@conaru.com